Privacy policy

KRONOPLUS LIMITED and its affiliates respect your right to privacy in the online world when using this website and communicating electronically with us. Please read our Privacy Policy carefully so that you can understand how we collect and use personal data and other information that we obtain when you use this website. By proceeding in your use of this website, you automatically agree to the terms of this Privacy Policy.

For the purposes of this Privacy Policy, "this website" means the www.floor-installation.com website including all documents that may from time to time be on or part of this website, and also all other websites to which external links in this website refer, unless any such site is not provided by KRONOPLUS LIMITED or its affiliates or provides for privacy rules and policies that are different from this Privacy Policy; and "personal data" consists of information that can be used to identify you, contact you or draw up a personality or network profile of you (e.g., name, address, telephone number and email).

We have put together a list of FAQ that shall inform you of the measures that we take to maintain the privacy and security of the personal data and other information shared with us when you use our website. If you have any further questions concerning our use of your personal data and other information or any other queries with regard to our Privacy Policy, please contact privacy@floor-installation.com.

Please find the relevant answer to any of the questions below.

1. What does this Privacy Policy cover?

This Privacy Policy covers our use of your personal data and other information which we receive from you when you use this website.

Websites of affiliates of KRONOPLUS LIMITED may contain privacy rules and policies which are different from this Privacy Policy. On your journey around the www.floor-installation.com site, please check the privacy rules and policies of each website which you visit and do not assume that this Privacy Policy applies to all sites to which this website contains links.

2. Who is responsible for the personal data collected on this website?

The information you provide through this website is controlled by KRONOPLUS LIMITED (hereinafter also referred to as "we" or "us"), a company registered in Mosta, Malta with the registration number C 93394, whose registered office is at 183, ARGALI HOUSE, TRIQ IL-FORTIZZA, MOSTA, MALTA. You can reach us by e-mail at privacy@floor-installation.com.

3. Do special rules apply if I am under the age of 18?

If you are under 18 years old please do not send us your personal data (for example your name, address or email). If you are under 18 years old and you wish to ask a question or use this website in a way which requires you to submit your personal data, please do so in a way strictly related to the tasks assigned to you by your superiors as part of your profession and in coordination with your superiors, or do so through your parent or guardian.

4. Why do you collect personal data?

We collect and process personal data in order to:

• respond to queries or requests submitted by you
• process orders or applications submitted by you
• administer or otherwise carry out our obligations in relation to any agreement you have with us
• anticipate and resolve problems with any goods or services supplied to you
• create products or services that may meet your needs
• conduct internal market research and tracking of sales data.
• informing you about our products and services, which may include contacting you by email or telephone
• giving the personal data to Kronoplus Limited affiliates and selected third parties allowing them to send you information which may be of interest to you (such as product or service information).
• We process your personal data based on the following legal basis:
• Processing your personal data is necessary for the performance of a contract with you or at your request (Art. 6 (1) b) GDPR).
• Processing your personal data is necessary for the purposes of our legitimate interests or the legitimate interests of our affiliates and other third parties. (Art. 6 (1) f) GDPR).
• Based on your consent to process your personal data (Art. 6 (1) a) GDPR).
• Due to a legal obligation (such as legal retention obligations) (Art. 6 (1) c) GDPR).

5. May you use my personal data for other purposes and share it with third parties?

In addition to the purposes stated under section 4 of this Privacy Policy, we may use your personal data for further purposes. However, prior to such use, we will indicate to you that we may do so and on which legal basis we will proceed. To the extent you provide us with personal data, we will not transmit any such personal data to any third party, except

• to the extent you consented to such transmission: When data is collected you will be informed of the recipient or categories of recipients;
• as part of the processing of your inquiries and/or your orders and your use of our services: to subcontractors commissioned by us to whom we transmit only such data as is required to fulfill the respective assignment and such contractors shall use such data for specific purposes only;
• as part of processing activities pursuant to Article 28 of the GDPR: to external service providers whom we have selected diligently and have commissioned and who are bound by our instructions and by the provisions of the GDPR and are controlled on a regular basis; and
• in compliance with legal obligations: to parties authorized to obtain such personal data.

6. Do we collect and process automated data?

We may collect some information about your use of this App automatically. As with every other web service, our server collects information automatically and stores it temporarily in server log files if the app connects to our servers. In those event, we collect the following data which for technical reasons we need if we are to display the contents of the App to you and to ensure the stability and security thereof (legal basis: Article 6 (1) f) of the GDPR):

• the IP address of the computer from which the inquiry is sent;
• the file inquired about by the client;
• the http response code;
• the Internet page from which you are visiting (referrer URL);
• the date and time the server inquiry is sent;
• the type and version of the browser used; and
• the operating system on the computer sending the inquiry.

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter, “Google”). Google Analytics uses small text files, referred to as cookies, which are saved on your computer to facilitate analysis of your website use. The information generated by cookies regarding your use of this website typically is transmitted to and saved on a Google server located in the United States. If and when IP anonymization is activated on this website, Google will truncate your IP address for transmission among member states of the European Union or to other member states of the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be transmitted to a Google server in the United States and then truncated. At the request of the operator of this website, Google will use the information to evaluate your use of this website, to compile reports on website activity, and to provide the operator of this website with other services relating to website activity and Internet use.

According to Google, the IP address transmitted from your browser as part of Google Analytics will not be merged with any other data held by Google.

You may refuse the saving of cookies by selecting the appropriate settings in your browser software; however, please note that if you do so you may not be able to use the full functionality of this website. In addition, you can object to Google’s collection of data generated by cookies which data relates to your use of this website (including your IP address) as well as to Google’s processing of the data. To do so, download and install the browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=de.

This website uses Google Analytics with the addendum _anonymizeIp(). This means that IP addresses are truncated before being processed and cannot be associated with individual persons. In the event a personal association to you of any data collected in connection with you is possible, such association is excluded without delay and the personal data is erased immediately.

We use Google Analytics regularly to analyze and enhance the use of our website. The resulting statistics allow us to improve our offerings and make them more interesting for you, the user. In exceptional cases in which personal data is transmitted to the United States, Google is bound by the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework). The legal basis of our use of Google Analytics is Article 6 (1) p. 1 f) of the GDPR.

Information regarding the third-party provider is as follows: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, fax: +353 (1) 436 1001; terms of use: https://www.google.com/analytics/terms/gb.html; overview of data protection: https://support.google.com/analytics/answer/6004245; privacy statement: http://www.google.de/intl/de/policies/privacy.

This website uses Yandex.Metrica web analytics provided by Yandex Oy Limited Company - Moreenikatu 6, 04600 Mantsala, Finland (hereinafter referred to as the “Yandex”).

Yandex.Metrica uses “cookies,” small text files placed on users’ computers to analyze user activity.

Information collected by cookies does not reveal your identity, but it can help us to improve our website performance. Information about your use of this website collected by cookies will be transferred to Yandex and stored on Yandex’s server in the EU and the Russian Federation. Yandex will process this information to assess how you use the website, compile reports for us on our website operation, and provide other services. Yandex processes this information as specified in the Terms of Use of Yandex.Metrica Service.

You can stop using cookies be making relevant adjustments in browser settings. You can also use the tool https://yandex.com/support/metrika/general/opt-out.html. However, it can affect some website functions. By using this website, you agree that Yandex can process your data in the above manner and for the above purposes.

We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

On this website we use a plugin of the web analysis service of New Relic. It enables us to collect statistical evaluations about the speed of the website, determine whether the website can be accessed and how quickly the respective page is displayed when it is accessed. This service is provided by New Relic Inc. (188 Spear Street, Suite 1200 San Francisco, CA 94105, USA; "New Relic").

New Relic uses cookies. When a user accesses a website containing a New Relic plug-in, his browser establishes a direct connection to the New Relic servers. By integrating the plugin, New Relic receives the information that a user has called the corresponding page of the offer. If the user is logged in to New Relic, New Relic can assign the visit to his account at New Relic. However, if a user is not a member of New Relic, New Relic will store his IP address.

The purpose and scope of data collection and the further processing and use of the data by New Relic, as well as the relevant rights and setting options for the protection of the privacy of users, can be found in New Relic's data protection information: https://newrelic.com/privacy. New Relic is bound by the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework). The legal basis of our use of New Relic is Article 6 (1) p. 1 f) of the GDPR.

If a user is a member of New Relic and does not want New Relic to collect data about him/her via this service and link to his/her membership data stored on New Relic, he/she must log out before visiting the New Relic website. You can object to the collection and storage of data for the purpose of web analysis at any time with future effect by deactivating cookies in your browser settings. Please consult the corresponding help file or help function of your browser.

The "AddThis" service from Oracle (500 Oracle Parkway, Redwood Shores, CA 94065, USA) is used within our online offer to share the contents of this online offer within social networks (so-called sharing). AddThis uses the personal information of users for the provision and execution of the sharing functions. In addition, AddThis may use pseudonymous information of users for marketing purposes. This data is stored on the user's computer using so-called "cookie" text files. For more information please read the AddThis Privacy Policy: https://www.oracle.com/legal/privacy/addthis-privacy-policy.html, you can opt-out of any tracking under: https://datacloudoptout.oracle.com/. Oracle is bound by the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework). The legal basis of our use of AddThis is Article 6 (1) p. 1 f) of the GDPR.